globe24travels Refund Policy
1. Principles of Refunds
- Refunds
are processed based on the timeframe between the cancellation request and
the scheduled departure date.
- All
refund requests must be submitted in writing via email to avoid any verbal
miscommunications.
2. Refund Schedule
The
following table outlines the percentage of the total package cost eligible for
a refund after deducting the non-refundable service fee:
|
Cancellation
Timeline |
Refund
Eligibility |
|
30+
days before
arrival |
Full refund minus the initial non-refundable
deposit/service fee. |
|
15–30
days before
arrival |
50% of the total package cost is refunded. |
|
7–14
days before
arrival |
25% of the total package cost is refunded. |
|
Less
than 7 days / No Show |
No Refund issued. |
3. Third-Party Exceptions
- Hotels
& Flights: Specific cancellation and refund policies of
individual hotels or airlines may override the Globe24Travels schedule if
they are more stringent.
- Peak
Season: For bookings during peak dates (e.g.,
Christmas, New Year, or local festivals), refunds may be restricted or
entirely unavailable based on vendor policies.
4. Force Majeure (Natural Events)
- No
refunds will be provided for cancellations or delays caused by "Acts
of God," including landslides, heavy snowfall, cloudbursts, or
government-imposed roadblocks.
- In
such cases, globe24travels will make every effort to provide a
"Credit Note" for future travel, subject to the agreement of our
local vendors.
5. Processing Time
- Once
a refund is approved, it typically takes 7 to 10 working days for
the amount to reflect in the client's original payment method.
- Any
bank transaction fees or currency conversion charges incurred during the
refund process will be deducted from the final amount.