Payment Structure & Bank Details

Payment Policy

• Initial Deposit: To confirm a booking, a non-refundable deposit of 40% to 50% of the total package cost is typically required.
• Balance Payment: The remaining balance must be cleared 15 to 30 days prior to the departure date. For last-minute bookings (within 10 days), 100% advance payment is mandatory.
• Price Fluctuations: Rates are subject to change in case of government tax hikes, fuel price increases, or peak season surcharges (e.g., Christmas/New Year).

Documentation

For domestic travel in India, passengers must carry a valid photo identification document along with their booked ticket (mobile or paper). Accepted IDs include Aadhaar card, PAN card, valid driving licence, passport, or voter ID. Digital IDs, specifically via DigiLocker or mAadhaar, are also valid.

Cancellation Policy & Charges

Cancellation Policy Structure for globe24travels

• 15+ Days Before Travel: Often a 25% cancellation charge.
• 14–7 Days Before Travel: Often a 50% cancellation charge.
• 6–2 Days Before Travel: Often a 75% cancellation charge.
• Same Day/Less than 24 hours: Often no refund (0% refund).
• Natural Calamities/Unforeseen Events: Generally, no refunds are given for trip cancellations due to landslides, heavy snow, or roadblocks, as these are considered beyond the control of the agency. 

Refund Policy

globe24travels Refund Policy

1. Principles of Refunds

• Refunds are processed based on the timeframe between the cancellation request and the scheduled departure date.
• All refund requests must be submitted in writing via email to avoid any verbal miscommunications.

2. Refund Schedule

The following table outlines the percentage of the total package cost eligible for a refund after deducting the non-refundable service fee:

3. Third-Party Exceptions

• Hotels & Flights: Specific cancellation and refund policies of individual hotels or airlines may override the Globe24Travels schedule if they are more stringent.
• Peak Season: For bookings during peak dates (e.g., Christmas, New Year, or local festivals), refunds may be restricted or entirely unavailable based on vendor policies.

4. Force Majeure (Natural Events)

• No refunds will be provided for cancellations or delays caused by "Acts of God," including landslides, heavy snowfall, cloudbursts, or government-imposed roadblocks.
• In such cases, globe24travels will make every effort to provide a "Credit Note" for future travel, subject to the agreement of our local vendors.

5. Processing Time

• Once a refund is approved, it typically takes 7 to 10 working days for the amount to reflect in the client's original payment method.
• Any bank transaction fees or currency conversion charges incurred during the refund process will be deducted from the final amount.

Terms & Conditions

1. Booking and Payment Policy

• Initial Deposit: To confirm a booking, a non-refundable deposit of 40% to 50% of the total package cost is typically required.
• Balance Payment: The remaining balance must be cleared 15 to 30 days prior to the departure date. For last-minute bookings (within 10 days), 100% advance payment is mandatory.
• Price Fluctuations: Rates are subject to change in case of government tax hikes, fuel price increases, or peak season surcharges (e.g., Christmas/New Year).

2. Cancellation and Refund Policy

Since Himachal is a high-altitude region with logistical complexities, cancellation charges are usually tiered:

• 30+ days before arrival: Only the initial deposit/service fee is forfeited.
• 15–30 days before arrival: 50% of the total tour cost.
• 7–14 days before arrival: 75% of the total tour cost.
• Less than 7 days or "No Show": 100% of the tour cost (No Refund).

Note: Specific hotel or flight cancellation policies may override the above if they are more stringent.

3. Force Majeure (Unforeseen Circumstances)

Himachal Pradesh is prone to landslides, heavy snowfall, and cloudbursts.

• globe24travels shall not be liable for delays or cancellations caused by natural disasters, roadblocks, strikes, or government restrictions.
• Any additional costs incurred due to these delays (extra hotel nights, transport changes) must be borne directly by the client.

4. Liability and Health

• Risk Acknowledgment: Clients participate in adventure activities (trekking, paragliding, river rafting) at their own risk.
• Medical Fitness: Clients must declare any pre-existing medical conditions (e.g., asthma, heart issues) that may be affected by high altitudes.
• Personal Property: The agency is not responsible for the loss, theft, or damage of personal luggage or belongings during the tour.

5. Itinerary Changes

• The agency reserves the right to modify the itinerary for the safety and well-being of the passengers.
• Standard check-in time is usually 12:00 PM and check-out is 10:00 AM. Early check-ins is subject to availability and hotel policy.

6. Legal Jurisdiction

• Any disputes arising between the client and globe24travels shall be subject to the exclusive jurisdiction of the courts in Himachal Pradesh (specifically the district where the agency is registered, such as Kangra or Solan).